Delivery and Refund Policy

All products or services provided by Krispynotes technical analysis solutions Pvt Ltd through chartsmakemoney.com are delivered online that may take place immediately or over duration depending on the product you have opted for. You have the option to ask for hard copy of the book, which shall be delivered to your billing address once you pay the printing and shipping charges, therefore be careful to correctly provide the billing address. We do not deliver on post box address. We are not responsible for non-delivery of our products due to any technical or other deficiency at your end.

Please note that products or services provided by Krispynotes technical analysis solutions Pvt Ltd through chartsmakemoney.com are non-tangible irrevocable goods, hence we do not issue refunds once the order is placed and the product is sent. If you have any query regarding any product or service, you must first get in touch with us through contact us link. Place your order only when you are completely satisfied by product/ service and aware of the fact that once placed, you cannot cancel the order and are not entitled to any refund.

However, we understand that there may be exceptional situations when some technical issues may hinder proper delivery due to the nature of products we sell. Some of our products require good broadband connectivity and system configuration at your end. Refund requests will be honoured if any of the following reasons occur:

  • Errors: Although all the products are thoroughly tested before release, unexpected errors may occur which should be reported immediately. We keep the right to rectify the error or defect within one week. If any deficiency is approved and we fail to correct it within one week from the date of the first complaint provided by a customer, the refund will be issued to the customer in full without any compensations or reimbursements.
  • Webinar problems: There may be disconnections and interruptions during webinar from our end due to circumstances out of our control. If such situations arise, another session will be provided. If however due to any unforeseen circumstances the webinars have to be postponed, the customer will have an option to reschedule the webinars from beginning or ask for refund. The refund will be made after price deductions of book and sessions that have been delivered.
  • Download problems: If you are having problems while downloading the product, you must contact us within 24 hours. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a "download issue" reason

Complaints that are merely based on the customer’s false expectations or wishes are not honoured. We are not responsible for incompatibility of our products with any third-party software like plug-ins, add-ons etc other than those which are specified as compatible and therefore we we do not honour any refund or support requests for third-party applications.

Thank you for visiting our website. Rest assured that our approach is client centric and we will assist you and provide best support in a timely manner.


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